Getting started with the bizrate buyer survey is easy: simply copy-and-paste the java script code at the bottom of this page onto your store's receipt page. That's it!
The bizrate buyer survey is the cornerstone to our Customer Feedback & Ratings platform. It is freely available to all online retailers. Thousands of retailers, including some of the most widely recognized brands, use it to collect real-time feedback from their customers, as well as to get rated and become Customer Certified. Participating retailers benefit by appearing more prominently in results on bizrate.com, shopzilla.com and other product search engines that use our ratings.
By using the buyer survey, retailers also gain free access to several, very powerful reports. They include the following:
Vital Mail is a daily email with standard buyer survey metrics for the past day, week, and two-week time period.
BizAdvisor provides buyer survey metrics and distributions benchmarked against a bizrate standard benchmark chosen by the retailer.
QuickResponse sends, in near real-time via email, the open-ended comments that your customers leave in when they complete the buyer survey.
Vital Signs provides 24/7 access to on-demand aggregated data for the prior 30 days.
Comments, delivered daily or weekly, in the Comments Classifier file.
Details about the code, free reports, paid options, and the customer experience can be found on our blog at www.bizrateinsights.com.
ABOUT bizrate's Customer Feedback & Ratings Platform
bizrate® insights operates the Customer Feedback & Ratings Platform, which enables retailers to maintain a dialog with their customers and to build their business reputation. The platform, utilized by over 5,000 retailers, is comprised of buyer and non-buyer customer surveys,as well as a suite of comprehensive reporting and feedback mechanism that allow retailers to stay in-tune with their customers. For more information about the Customer Feedback & Ratings Platform visit our blog at www.bizrateinsights.com or contact us.
